Download the "Caro Health" app on your smartphone or tablet:

• Click here to download Caro for iOS (Apple)
• Click here to download Caro for Android

Then you can create your own account using the care code you received from your healthcare facility.

Caro uses push notifications so you get a notification when your healthcare provider wants to alert you to something. For example, a reminder to perform a certain action, answer a questionnaire or track your recovery with advice for your situation.

We recommend turning on push notifications so you don't forget anything. Want to know where to change the push notification settings in the app? Then follow the steps below: 

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1. Open the app and click on the person icon at the bottom right of the home screen
2. Go to "Notifications.
3. Here you can turn push notifications on and off by tapping the round button

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Settings on iPhone

1. Go to the 'Settings screen' of your phone
2. Click on 'Messaging'
3. Can you adjust the messaging/push notifications settings yourself

Settings on Android

1. Go to 'Settings' and select 'Apps'
2. Click on Caro Health
3. Scroll down and click on 'Notifications'
4. Click the switch to turn off notifications

Yes, it is possible to change in your date of birth in the app. You can do this by following the following steps:

1. Click on the person icon in the lower right corner.
2. Open 'My profile' 
3. Here you can change the entered date of birth

It is possible to use the app for a second treatment. Here's what you can do in the following cases:

How do I change my appointment dates?

1. Click on the person icon at the bottom right
2. Go to 'My profile' to see an overview of your appointment dates
3. Select 'Change' to the appointment you wish to modify and choose the appropriate date 

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How do I add a treatment?

1. Click on the person icon at the bottom right
2. Go to 'My profile' to see an overview of your appointment dates
3. Click on 'Add a treatment'
4. You can select a new treatment via the chat

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How do I add a treatment to a new healthcare provider.

To switch caregivers, you must first log out of the app via settings

1. Click on the person icon in the lower right corner.
2. Click on the 'Logout' icon in the upper right corner
3. Log back into Caro and enter the new care code. 

How do I change my appointment dates?

1. Click on the person icon at the bottom right
2. Go to 'My profile' to see an overview of your appointment dates
3. Select 'Change' to the appointment you wish to modify and choose the appropriate date

This feature allows you to keep track of which information you have read and which you have not yet read. If you mark the page as read, it is still possible to read back the information on this page at any time.

If you do not mark the page as read, the page will remain in the Today view as a reminder.

Caro processes personal data on behalf of your healthcare provider. This means that your health care provider is responsible for what personal data is processed and for what purposes. However, your consent is always required for processing data about your health.

Clicking on the round purple button with the message icon opens the message module. Here you can type a message. Once you have sent it, you will receive a response from your healthcare provider within one business day on average.

Currently, the app is only available in Dutch and English. We are working on making Caro available in other languages.

For medical questions, always contact your health care provider. They can best advise you in your specific case and based on your patient records.

Sorry to hear you are having problems. We are easily accessible via the chat on our website (bottom right of the page). Please tell us what is wrong via the contact form on our website and we will get back to you.

Your health care provider knows the care code for the Caro app. Contact your health care provider and ask for the care code.